Effective Date: [2025]
Thank you for shopping with [Your Business Name]. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a refund policy as outlined below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as when it was received.
- The request for a refund must be made within [7] days of the purchase date.
- Proof of purchase (e.g., receipt or order number) must be provided.
2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:
- Downloadable software or digital products.
- Perishable goods (e.g., food, flowers).
- Personalized or custom-made items.
- Items marked as “final sale” or “non-refundable.”
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at [[email protected]] within [7] days of receiving your item.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with instructions on how to return the item(s).
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping method to ensure that your return is received.
5. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within [7] business days.
- The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
6. Exchanges
If you need to exchange an item, please contact our customer service team. Exchanges are subject to availability and must meet the same eligibility criteria as refunds.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
8. Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process outlined above.
9. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: [[email protected]]
- Phone: [7888957575/9332893334]
- Address: [Chaltakonda, Routhkhanda, Joypur, Bankura, West Bengal 722138]